Privacy Policy

Privacy and Data Protection Policy

Cobweb Information Ltd is committed to the appropriate protection and use of personal data in accordance with the Data Protection Act and the Privacy and Electronic Communications Regulations. This policy governs the way in which we collect, use, maintain, protect and disclose the personal data provided by users of the website and all products and services offered by Cobweb Information Ltd.


Collection of personal data

We only collect personal data — such as your name, e-mail address, address and telephone number, bank and credit card details — if you provide it to us (for example, if you request information or communications from us, purchase products from our online store, provide personal information in our surveys, or sign up to a newsletter or bulletin).

If you call us, we may collect your telephone and/or mobile number, including the time and date of your call and any other information you may provide.


Use of personal data

We use personal data to provide information about Cobweb Information Ltd, and/or our products and services, to those individuals who have given us their personal data. We do not rent, sell or share your personal data with third parties other than with suppliers who help us deliver or fulfil our products and services. Your personal data is not and will not be used for any other purposes unless you give us your permission or unless otherwise required by law.

For example, if you send us an e-mail message requesting information about Cobweb Information Ltd, and/or our products and services, we will respond to your request by using your e-mail address, and will record your contact details and any other information you supply to help us deal with your query appropriately.

By registering to use our products and services and/or submitting personal information on the website, you are agreeing to the use of this information in accordance with this Privacy and Data Protection Policy.


IP addresses

When you visit the website, we may record your IP address for website analytics, which will include information about your computer, your visits to, and use of, the website, your approximate geographical location, browser type, referral source, length of visit, number and type of page views.



Our website uses cookies. These are small information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. For more information (including how to opt out of cookies), please refer to our Cookie Policy.


Data security

Access to your personal information is limited to those who have a need to know, such as third-party suppliers who help us deliver or fulfil our products and services. Your personal data is encrypted and password protected, and we use secure methods of data transfer.

(Your data may, occasionally, be transferred outside the European Economic Area (EEA) — for example, for storage in the ‘cloud’. When this happens, the right steps are taken to protect your information. By using this website, or registering to use our products and services, you agree that your information may be transferred, stored and processed outside the EEA.)

Those individuals and organisations who have access to your personal data are required to maintain the confidentiality and security of the information.

We retain personal information only for so long as the information is necessary to fulfil an individual’s request or until that person asks for the information to be deleted.


Updates and queries

If you have any queries or wish to update, correct or remove your personal data held by Cobweb Information Ltd at any time, please e-mail You may also request a copy of the personal data we hold that relates to you.


Changes to this policy

Cobweb Information Ltd may update this Privacy and Data Protection Policy from time to time to reflect our current privacy and data protection practices.

Version 1, dated 1 September 2017